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Store Policy

Welcome to Donna Sacs Customer Service. If you still have a question after reviewing the information below, feel free to email us at When inquiring about an order that was placed, please have your order number.

Order Fufillment
You will receive your merchandise in 5-10 business days. Donna Sacs can't always guarantee availability of products. If you have ordered an item that is backordered or delayed, we will notify you of the situation via email. Standard delivery orders will be shipped via US Postal Service.

Return/Exchange Policy

We will be glad to make an exchange only for any items that you are not completely happy with. The item MUST be returned to Donna Sacs within 7 days of the shipping date in unworn and perfect condition (including any protective shields, hangers and original tags/ packaging). Ship prepaid and insured with the package securely wrapped. Returns received after 14 days are subject to a 50% restocking fee. Shipping and handling charges on returned items are non-refundable. Customer exchanges are subject to new shipping charges when exchanged item is re-shipped.

Contact Information
If you have any questions about your order, please email us 24 hours a day, 7 days a week at Our mailing address is Donna Sacs 24750 Crestview Court 2073, Farmington Hills, MI 48335. We hope that you are happy with our service!